Tenants
Finding a property
The first step is to contact and provide brief details about yourself and about the property you require. If we do not have a suitable property for you to view immediately we will log your details so that we can contact you as one becomes available.
Successful flexible viewings
Opening Hours
- Monday - Thursday: 9.00am - 8.00pm
- Friday: 9.00am - 6.00pm
- Saturday: 9.00am - 5.00pm
- Sunday: 10.00am – 4pm
In addition, you can call us outside of these hours and if we are around, will be most happy to speak with you. Viewings can be conducted outside of these hours by prior appointment.
At your confirmed time of appointment, we will meet you at the gatehouse in Fairfield Road and show you around the development and show you your chosen property/ies. Please bring your passport and/or driving license for proof of identity.
We strictly will not conduct a viewing without formal ID and this is because we respect the current residents' security.
Reserving the property
When you have found a property that suits you, you will need to pay a 'holding deposit', equivalent to one weeks rent, complete our online application form and sign a Homelet referencing form.
Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord decides not to grant the tenancy, it will be refunded. However the deposit will not be returned if you decide not to proceed for any reason, fail to take up the tenancy by the date given on the holding deposit receipt, or if you fail to provide complete and accurate information in your application.
References
We will require satisfactory references from your employer, current landlord etc and require you to complete one Homelet referencing application per tenant. We also require copies of identification such as a passport. We are registering with the Information Commissioner under the Data Protection Act 1998 and you can be assured of complete confidentiality and security with your data.
Rents
Rents are stated calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account, if we are managing the property, or to your landlord.
Deposit
Initially we will collect a deposit equal to six weeks rent together with the first months rent. In view of deposit legislation, your deposit will be help in our deposit account and is insured under the TDS rules. This is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that it is illegal for the deposit to be used by the tenant to cover rent.
Insurance for tenants
As Introducer for HomeLet we can provide you with details and leaflets on contents and personal possessions insurance policies
Deposit Protection
How You Are Protected
Within 14 days of receiving a deposit, landlords will have to provide tenants will details of which government-authorised scheme is protecting the deposit. Deposits taken through Simply Bow Quarter are protected via Tenancy Deposit Solutions, an insurance backed scheme, and you the tenant will be provided of a reference number which, if you wish, can check with the TDS.
As we administer the TD scheme for free for both landlord and tenant and bear all the costs of operation, insurance etc, we ask in return keep any interest earned on the deposit, whilst in our bank account and this is documented within the tenancy agreement.
Moving in
Upon completion, you will be welcomed into 'our BQ family'. We will meet you at your property for check in to agree the inventory with you, provide you with one set of keys (per tenant) and present you with a beautiful selection of fresh flowers (great for bringing positive energy into your home). If your property is managed we will provide you with our management contact details. If your property has a parking space we will arrange car park passes and we will advise the estate office of your new residence to enable you to obtain gym passes etc.
Congratulations, you have now moved into your new Bow Quarter home and you can start to feel the benefit of living in such a wonderful place. Once you are a tenant, you will be given a log into our website where you can report problems and view the history on your account.
We look forward to working with you and if you require a property service that we are not currently offering, please do let us know.
I look forward to working with you and if you require a property service that I am not currently offering, please do let me know.
Call 020 8981 6884 or eMail Me
Best wishes
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